Returns & Cancellations

We want you to be genuinely happy with your ProMATE backpack. If it's not right for you, you can cancel or return your order within 14 days.

How it works

1. Submit your cancellation request
Fill in the short form below with your name, order number, and email address, then confirm. You'll get an automatic confirmation email the moment you submit it.

2. If your order hasn't shipped yet
That's it, nothing more to do. We'll cancel the order and refund you in full.

3. If you've already received your backpack
Send it back to us within 14 days of receiving it to:

Melamate
Archimedesweg 29
2333 CM Leiden
Netherlands

4. Your refund
Once we receive your backpack we'll refund you within 14 days.

Condition of returned items

To qualify for a full refund, your backpack should be unused, undamaged, and in its original packaging.